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Frequently Asked Questions

1. What is Instant Auctions?

Instant Auctions was formed to give the normal, everyday person a chance to sell their items on eBay. Because most people don't have time to waste learning how to list on eBay and don't want to deal with answering a thousand questions about their item, we charge a small fee and take care of everything for them. Our website gives EVERYONE a chance to market their item to the entire world on a site that has over 104 million registered users! Through our relationship with The UPS Storeā„¢, Instant Auctions makes it very easy and convenient for anyone in the U.S. to sell on eBay. We were founded in 2004 in Lexington, KY, and will do our best to become the most convenient, customer friendly, and cost-effective trading assistant on the internet!

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2. What is the benefit to me as a customer?

Our services make it extremely convenient to the customer. No longer do you have to keep up with your auctions, the emails from potential buyers, and which package ships to which address because Instant Auctions does everything for you! Our staff is very familiar with eBay's rules and auctions settings so as to maximize the final value of your item. We also take high-quality digital photographs of your item to put in the listing, which is very helpful to buyers so they can see the product they are bidding on and to you as a customer because a lot of people still don't have a digital camera. Sell with us and never worry about your auctions again!

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3. What type of items can I sell with Instant Auctions?

We will accept many different items ranging from sporting goods to electronics to jewelry. The only stipulations we have are that the item must be worth at least $25 on eBay (please check eBay to see what your item is selling for). Your item must also be within eBay's legal limits, be shippable via UPS, and weigh less than 70 lbs. Many items fit these loose requirements, but if you have any questions, please feel free to contact us.

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4. What happens when I take my item to The UPS Store?

Our customers can simply take their items to any of the 3,900 The UPS Store locations and drop it off to be shipped to Instant Auctions' main processing center. The customer is responsible for all packaging costs, but you do not have to pay shipping when you drop off your item. Please take your Packing Slip with you when dropping off your item at The UPS Store and be sure to say you are shipping to "Instant Auctions Corporate Account". After that, a The UPS Store employee will take care of everything else!

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5. What if my item is not on your list?

We do accept items that are not listed, but if it is not there, you will need to contact us directly to get authorization. If we can confirm it is within our guidelines, we will most likely accept it.

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6. Is there a weight limit for my items?

Yes there is. The maximum an item can weight and still qualify is 70 lbs. If your item weighs more than this, The UPS Store will not allow it to be dropped off and shipped to us to sell for you on eBay. Please contact us for questions about vehicles and other large items.

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7. How safe will my items be once I ship them?

Your items will be professionally packaged (if you choose) at The UPS Store according the shipping carrier's standards to ensure proper shipment to us. Once they arrive here, your items will be stored in a secure location. Our customers are our greatest concern, so safety for your item is always a main priority.

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8. What if items are broken in shipping?

Although we hope every transaction goes smoothly, sometimes shipping carriers do break items in transit. In these rare cases, a claims ticket will be filed with the proper carrier and the party at fault will be held responsible.

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9. Where do I ship my item?

Every The UPS Store has our address on file when you drop off your package to be shipped to Instant Auctions Corporate Account. But just in case, all packages must be sent to:

Instant Auctions
441 Southland Drive
Lexington, KY 40503

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10. What shipping carrier do I have to use?

We strongly recommend using The UPS Store to ship your items to us because you will not have to pay any up-front shipping charges. However, we allow you to use ANY carrier you desire to get your package to us. To find the nearest shipping location for UPS, Fedex, USPS, or DHL, please click here. We will ship your item to the winning bidder based on several factors using the carrier of our choice.

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11. Where does my item go once I ship it to Instant Auctions?

Once your item arrives here, a proper auction listing will be written up containing all pertinent information on your item. Digital photographis will be taken of your item and an auction will be launched. While the listing is up, your item will be stored in a secure location. Once payment has been received from the winning bidder, your item will be shipped with a major carrier (UPS, Fedex, USPS, or DHL).

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12. Can I check the status of my item somewhere?

Yes you can. After filling out your form online, you can log into your account at any time to see what stage your item is currently in. When your eBay auction is listed, you will be emailed a link to it so you can watch it if you'd like. You can also track your package after dropping it off at The UPS Store by using your UPS tracking number at UPS.com.

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13. How long will my auction last on eBay?

All auctions will be listed for 7 days. This is to ensure maximum exposure to the most people searching for items on eBay.

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14. How long until I get my check after I ship my item?

After you ship your item, it will take between 2-7 days to reach us. Once we received it, your item will be listed within 2-4 days. Each auction will also last 7 days. Your check will be mailed 15-30 days after the auction has ended. The entire waiting time should be no more than 6 weeks long, but extenuating circumstances may arise where it could take longer.

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15. Why does my item have to be worth more than $25?

Because our minimum service fee is $7.99, it is in your best interest to list items worth more than $25. If we accepted items worth less than this, it would mean receiving very little in return for your items.

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16. Why does my auction listing have to start at $9.99?

Our experienced eBay staff has determined that items starting at $9.99 usually end up with a higher final sale price because more bidders will pay attention to the auction listing. Although your item may sell for less than you think it is worth, Instant Auctions is legally bound to accept the highest bid, and so we list the items in a way we strive to get the most amount of money for you, our customer.

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17. What happens if my item doesn't sell?

If your item does not sell during the auction, Instant Auctions will return the item to you if you agree to pay the return shipping charges and the appropriate eBay fees.

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18. What if my item doesn't sell for $25 or more?

If your item does not reach $25, Instant Auctions charges a minimum of $7.99 fee for each auction. It is in our best interest and yours to have your listings end with a high sale price, so we will do everything we can to see that this happens. As stated above, Instant Auctions is legally bound to sell an item for the final price even if you think your item is worth more.

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19. Why does Instant Auctions not sell all types of items?

In our research, certain items sell better on eBay than others. For this reason, we have compiled a list of what items we feel will be very successful on eBay. However, based on eBay policy and our own, Instant Auctions will not list hazardous items, sexually explicit material, illegal or counterfeit products, and any other item listed in eBay's prohibited items list. Also, we have chosen items that will hopefully give the best returns for you as a customer and can be easily shipped. If you have a question about an item not found on our list, please contact us to find out if we will accept it.

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20. How much does it cost to use Instant Auctions' services?

Instant Auctions' fees are based on the item's final sale price:

  • 28% if the sale price is between $0 - $499.99

  • 23% if the sale price is between $500 - $999.99

  • 18% if the sale price is $1,000 and over

Unlike other trading assistants, we DO NOT charge a progressive fee. This means our commission is a flat rate based on the final sale price.

eBay also charges a progressive fee (plus $.70 listing fee):

  • 8.75% of the first $25

  • 2.75% of the next $975 ($25.01-$1000)

  • 1.5% of anything over $1000 ($1000.01+)

A transaction fee of 2.9% will also be assessed.

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Have additional questions or comments? Please visit the Contact page for more information on how to reach us or send an email to info@instantauctions.net.

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